Fitness Operations Manager

Responsible for creating welcoming, supportive and inclusive member experiences by being engaging, interactive, knowledgeable and skilled in providing the outcome of member retention. The Fitness Operations Manager positon also has the responsibility of managing the Group Exercise department, Fitness Desk, and Sasha’s play space (drop- child care). . H&W is a relationship-based business which requires you to be proficient in building trust and rapport, supporting member needs, assisting members with the registration of services, and maintaining a positive, outgoing, friendly, caring and committed demeanor in all interactions to ensure member engagement and satisfaction


  • Responsible for opening and/or closing building
  • Responsible for cleaning of equipment after member use
  • Advising members of COVID policies and procedures
  • Check daily schedule to be aware of activities in the building
  • Assist fitness desk and service desk provide superior guest service
  • Give membership tours and assist members/visitors
  • Provide emergency care as needed and serve as point person in emergency situations working along with EPG if they are on site
  • Conduct critical walk through of facilities routinely during shift
  • Advise facilities staff of any building concerns
  • Provide team support to all other Health & Fitness areas
  • Make sure lights are out and all personnel/guests have vacated the building
  • Other duties and tasks as assigned


  • 18 years or older
  • Committed to serving the community, the membership of JCC and each other
  • Excellent customer service and problem solving skills
  • Assertive, responsible, outgoing, enthusiastic, energetic and pleasant personality
  • Maintain a positive and courteous attitude at all times
  • Must have the ability to multi-task
  • Clear and effective communication skills and attention to detail
  • Ability to work independently as well as being able to collaborate effectively with colleagues to effectively problem solve
  • Computer literacy and knowledge of applicable programs
  • Ability to take initiative in case of an emergency
  • CPR and First Aid certified within 90 days of employment

Apply today!

Interested candidates can send resume and cover letter to Jory Hossalla at

Download Job Application