Careers
Member Experience Associate (Desk Staff)
This position is a customer service position responsible for staffing the Health & Fitness Desk and/or Service Desk and assists in the New Member Experience.
RESPONSIBILITIES AND DUTIES:
- Greet all members and guests enthusiastically and professionally in person and by telephone
- Ensure safety and security measures in place at the SJCC remain a priority at all times
- Check in members guests according to JCC Identification Procedures
- Accepting payments and generating receipts at POS computer
- Answering the telephone and directing calls to the proper person
- Assist patrons by being knowledgeable of Fitness Center and community/campus programs and events
- Act as a liaison to the JCC management staff, keeping them abreast of all customer service issues and concerns
- Ensure all supplies are stocked and maintain availability
- Assist in the administration of the new member experience
- Additionally, any responsibility that would be required to maintain effective member relations; issuing photo ID cards, addressing membership inquiries, keeping surrounding area organized and other duties as assigned
QUALIFICATIONS AND REQUIREMENTS:
- 18 years or older
- Committed to serving the community, the membership of JCC and each other
- Excellent customer service skills
- Enthusiastic, energetic and pleasant personality
- Maintain a positive and courteous attitude at all times
- Must have the ability to multi-task
- Clear and effective communication skills and attention to detail
- Ability to work independently as well as being able to collaborate effectively with colleagues to effectively problem solve
- Computer literacy and knowledge of applicable programs
- CPR and First Aid certified within 90 days of employment
BENEFITS
- Health and Fitness Center Family Membership (group fitness classes, indoor and outdoor pool, sauna, indoor running track, indoor/outdoor sport court)
- Reciprocity with St. Paul JCC
- Dental Insurance
- Health Insurance
- Retirement Plan
- Paid Holidays
- Paid Time Off
- Childcare discount
- Bereavement Leave
- Monthly Staff Appreciation/Birthday lunch celebrations
- Numerous Staff Development opportunities throughout the year
Apply today!
Interested candidates can send resume and cover letter to Curt Meyer at curtism@minnesotajcc.org.